Frequently Asked Questions

Click on any of the links below for detailed information.

Propane Gas

Fuel Oil


Air Conditioning

Carbon Monoxide


Propane Gas

Is propane really convenient to use and store?

Yes. Propane tanks are environmentally friendly, require little maintenance, and can last indefinitely. Propane’s portability makes it a convenient fuel for grilling, camping, and various uses.

Is propane gas clean and efficient?

Yes. Propane has long been recognized as the “green” energy. By using propane, homeowners can help cut emissions and protect the environment, and burns hotter and more evenly than many other fuels. In addition, propane equipment and appliances have a shorter energy savings payback period.

Will my propane fueled equipment require routine service?

Yes. All propane fueled equipment needs to have an annual maintenance and safety check. We recommend that you schedule service during the summer, when demand on your system is likely to be minimal.

Is propane safe for my family?

Yes. Propane is used safely by millions of Americans — and stored, handled, and transported by thousands of professionals every day. That safety comes from a combination of stringent codes and regulations and our industry’s extensive training and safety awareness programs.

How can I recognize a propane leak in my home?

Propane has a strong, unpleasant smell, like rotten eggs or skunk’s spray. Propane manufacturers add the smell intentionally to help alert customers should a leak occur.
You can request additional information or ademonstration to help everyone in your home or building identify leaks.

What should I do if my pilot light goes out?

Give our office a call so we can have a trained propane service technician evaluate the appliance and relight the pilot light. A pilot light that repeatedly goes out — or is difficult to light — may be signaling that there is a more serious problem with the appliance or system.

Are there alternatives to having a propane tank in my yard?

Yes. Underground storage tanks are a popular option. These large tanks can be buried underground because propane is non-toxic fuel and doesn’t contaminate water or soil.

If I use propane as my primary energy source, what size storage tank do I need?

Generally, a 500-gallon tank can hold enough propane to meet the annual energy needs of an average four-bedroom home. Tanks of 1,000 gallons or more may be needed for large homes with swimming pools and hot tubs.

How do I read the gauge on my propane tank?

Most tanks of 47 gallon capacity or higher have a gauge. If your tank does have a gauge it will be located on the top of the tank, under the lift able hood. The tank gauge reads in percentages from 0% to 100% with 85% being full to allow for gas expansion.

For fireplace use, how long with propane last in my tank?

The size of the fireplace and the number of hours you use it every day will dictate the overall usage.

Fuel Oil

Is fuel oil heat economical?

Yes, today’s oil fueled-heating systems are incredibly more efficient than ever before.

Is fuel oil heat safe?

Fuel oil will not support combustion (flame) unless the temperature is about 140 degrees Fahrenheit. There are not enough fuel vapors to cause an explosion or fire.

Why should I heat my house with fuel oil?

Today’s oil fueled-heating systems are clean burning and produce very minimal amounts of smoke and soot, and can exceed a 90% or more efficiency ratings.

Is it true that I will save money by switching from fuel oil to natural gas?

No.  In most cases the cost of getting the line to your home, the upgrade or replacement of your equipment and the loss of BTU’s with natural gas can exceed $10,000.

Is it true my annual savings on fuel oil gallons consumed could be reduced by as much 25% by upgrading to new efficient equipment?

Yes.  If your equipment is 20 years old or more, by upgrading to new efficient equipment you can reduce the gallons purchased by up to 25%.

Air Conditioning

How is air conditioning typically sized to meet the cooling needs for a home?

Your comfort while using air conditioning depends both on reducing air temperature and removing humidity. An air conditioner should ideally run for 20 minutes or more on each cycle to cool the indoor air and to reduce humidity.

How does insulation affect my cooling needs?

A poorly shaded home with little insulation and lots of air leaks might need a ton of air conditioning for every 400 square feet of floor area. Well insulated and well-shaded homes with few air leaks might only need one ton per 1000 square feet.

How long should my air conditioner last?

A modern, well-maintained air conditioner has the potential to last upwards of twenty-five years. While at the same time, a poorly or non-maintained air conditioner will probably only last around ten.

What does SEER mean?

SEER stands for Seasonal Energy Efficiency Rating, calculated by dividing the typical cooling output of an average season by the total energy input during the same time.
SEER ratings with a higher rating equates to being more efficient system.

What does EER mean?

Energy Efficiency Ratio of a cooling system, indicates how effectively the air conditioner will operate at a specific temperature (usually at 95 degrees). The higher the rating, the more efficient the system.

What is a BTU?

BTU stands for British Thermal Unit. It equates to the amount of heat and energy required to raise the temperature of one pound of water one degree Fahrenheit

What efficiency should my air conditioner be?

A lower SEER models will actually end up costing you more.

Service Information

Do you offer service contracts?

Yes. Contact our office for details and to discuss the options best suited for your needs,
or visit our Service Plan page .

How often should my heating system be serviced?

We highly recommended that heating systems be serviced annually to ensure efficiency and reliability.

Can I troubleshoot my furnace before calling for a technician?

Yes. If your burner does not run follow the suggestions below.

  • Check the thermostat to be sure it’s set in “heat mode”. The temperature might be set too low. Turn the thermostat five degrees higher than usual.
  • Check the emergency switch to be sure it is on.
  • Check the main switch and make sure it is not turned off.
  • Check to see if the circuit breaker or fuse is blown.
  • Unit might be off on safety. Press the reset button ONE time – make sure you have oil in your tank.

What should be done if my chimney smokes?

A cold chimney flue can cause this when the unit first fires; however, if it persists this can indicate a problem. Do not attempt to troubleshoot or fix on your own. Call for a Service Technician to come to your home.

Carbon Monoxide Information

Can my heating system produce carbon monoxide?

Yes. When there is a lack of oxygen to ensure complete combustion of the fuel, each atom of carbon links up with only one atom of oxygen, forming carbon monoxide (CO) gas, a colorless, odorless and toxic gas. Any fuel-burning appliance that is not adequately vented and maintained can be a potential source of carbon monoxide (CO).

What do I do if my carbon monoxide alarm sounds?

Contact your local fire department and evacuate your home. The most important safeguard against CO risks is a properly working carbon monoxide detector.  Carbon Monoxide Alarm batteries should be changed two times annually. A good rule of thumb is to when we change the clocks (forward and back).

MO&P are proud members of NEFI, NPGA, NORA, OESP, PGANE